Cloud Ledger Solutions LLC d/b/a HomeField Tax
Cloud Ledger Solutions LLC, doing business as HomeField Tax ("HomeField Tax," "we," "us," or "our"), provides property-tax assessment reduction services in New York. This Privacy Policy explains how we collect, use, disclose, retain, and protect information through homefieldtax.com, our intake and customer portal, document-upload, electronic-signature and billing features, communications, and related services (collectively, the "Services").
This Policy is a notice of our privacy practices. It does not authorize HomeField Tax to represent a property owner. Representation requires a separate service agreement and written, property-specific authorization.
1. Information We Collect
Information you provide
Contact and identity information, such as your name, email address, telephone number, mailing address, and communications preferences.
Property and ownership information, such as a property address, parcel identifier, ownership or occupancy status, assessment and tax information, purchase or sale information, exemptions, property characteristics, and other information relevant to evaluating or pursuing an assessment matter.
Account, agreement, and transaction information, such as account records, service agreements, authorizations, electronic signatures and related evidence, invoices, payment status, and records of refunds or disputes.
Documents and case information, such as photographs, appraisals, tax bills, closing materials, comparable-sale information, correspondence, filings, offers, determinations, and other information you upload or provide.
Communications and referral information, such as messages, support requests, call notes, and information you choose to provide about a co-owner, agent, or referral. Please provide another person's information only when you are authorized to do so.
Information collected automatically
Device and usage information, such as IP address, browser and device type, operating system, pages viewed, referring page, dates and times, and interactions with the Services.
Security and account information, such as authentication, session, fraud-prevention, bot-detection, error, and access logs.
Mailer and campaign-response information, such as whether a QR code or personalized link associated with a mail piece led to a visit or inquiry.
Cookie, analytics, and advertising information described in Section 4.
Information from public records and other sources
We collect property, assessment, ownership, sales, deed, and related information from government records and other lawfully available sources. This information may relate to property owners who have not contacted or become customers of HomeField Tax.
We use this information to evaluate properties, offer and market our Services, prevent duplicate representation, support authorized assessment proceedings, and maintain business and compliance records. We do not sell, rent, or license our homeowner database. You may contact us to request that we stop using your information for direct marketing. A suppression request does not change the underlying public record or require deletion of information we reasonably need for legal, security, compliance, or suppression purposes.
2. How We Use Information
Provide, operate, and improve the Services; evaluate properties; and communicate with you about an inquiry or active matter.
Verify identity, ownership, signing authority, eligibility, and whether another representative may be involved.
Prepare and administer service agreements, authorizations, filings, evidence, reviews, determinations, invoices, payments, and related records.
Operate accounts, uploads, electronic signatures, billing, support, and security features.
Send service-related communications and, where permitted, marketing communications; maintain opt-out and suppression records; and measure campaigns.
Measure website performance, understand traffic and advertising effectiveness, attribute inquiries or conversions, and support audience and remarketing activities consistent with your choices and applicable law.
Prevent fraud, misuse, unauthorized access, and duplicate filings; investigate incidents; enforce agreements; comply with law and government requirements; and protect our rights and the rights of others.
Create aggregated or de-identified information for analysis and improvement where reasonably practicable.
Consent to receive marketing communications is separate from communications needed to respond to an inquiry or administer an active matter, account, payment, or legal obligation.
3. How We Disclose Information
We may disclose information to the following categories of recipients for the purposes described in this Policy:
Service providers that support website hosting, databases, authentication, security, document storage, electronic signatures, communications, analytics, advertising, billing, and payment processing.
Government bodies and authorized participants in an assessment matter, such as assessment authorities, review commissions, courts, clerks, and other agencies. Information submitted in a proceeding may become a government or public record.
Professional advisers and business-support providers, such as attorneys, accountants, appraisers, insurers, consultants, and collection providers.
A co-owner, agent, or other person at your direction or with your authorization.
Law-enforcement, regulators, courts, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, security, or the integrity of the Services.
A buyer, investor, lender, or successor in connection with a financing, merger, acquisition, reorganization, bankruptcy, or sale of all or part of the business, subject to appropriate safeguards.
We do not sell personal information for money, and we do not sell, rent, or license our homeowner database. We may disclose online identifiers and activity information to Google and Meta for analytics, advertising measurement, audience creation, or remarketing. Some privacy laws may define those disclosures as a "sale," "sharing," or targeted advertising even when no money is exchanged. You can limit optional analytics and advertising disclosures as described below.
4. Cookies, Analytics, and Advertising
We use cookies and similar technologies, such as pixels, tags, local storage, and advertising identifiers. Technologies that are necessary to provide requested functions may support authentication, security, bot prevention, forms, electronic signatures, document uploads, and payments. Blocking necessary technologies may prevent parts of the Services from working.
On public marketing pages, we may use Google Analytics, Google Ads, and Meta Pixel to understand visits and traffic sources, measure site and advertising performance, attribute inquiries or conversions, create or suppress advertising audiences, optimize campaigns, and support remarketing. Depending on configuration and your choices, these tools may receive or derive online identifiers, IP address, approximate location, browser and device information, referring pages, pages viewed, interactions, and advertising or conversion events. Google and Meta process information under their own terms and privacy policies.
We do not intend to send intake answers, uploaded documents, payment-card information, electronic-signature content, or logged-in portal activity to analytics or advertising platforms.
Use the Cookie Settings link on our site to accept, reject, or later change optional analytics and advertising choices. Optional analytics and advertising technologies are intended to remain disabled until the applicable choice has been recorded. Cookie choices are generally specific to a browser or device and may need to be repeated after cookies are cleared or on another device. You may also use browser settings and the privacy or advertising controls offered by Google and Meta.
5. Retention and Security
We retain information for as long as reasonably necessary to provide the Services and for legitimate business, legal, accounting, tax, government-filing, fraud-prevention, security, dispute-resolution, suppression, and recordkeeping purposes. Retention periods vary according to the type of information and the reason we hold it. When information is no longer reasonably needed, we delete, de-identify, or securely dispose of it as appropriate, subject to backup cycles and legal holds.
We maintain reasonable administrative, technical, and physical safeguards designed to protect information in light of the nature and size of our business and the information involved. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If an incident requires notice under applicable law, we will provide notice as required.
6. Your Choices and Requests
Marketing email: use the unsubscribe link in the message.
Marketing text messages: reply STOP.
Direct mail and public-record marketing: contact us to request suppression and provide enough information for us to identify the correct person or property.
Analytics and advertising: use Cookie Settings and available Google, Meta, or browser controls.
Access, correction, deletion, or account closure: contact us using the information below. We may verify your identity and authority before acting on a request.
New York law may not provide each requested privacy right in every circumstance. We will consider reasonable requests and may retain information needed for an active matter, signed agreement, invoice, government record, legal claim, security purpose, or suppression list. We cannot alter records held by a government body. Service-related communications may continue after a marketing opt-out when needed to administer an active matter or legal obligation.
7. Children and Service Area
The Services are intended for adults age 18 or older and for New York property matters. We do not knowingly collect personal information directly from children under 13. If you believe a child has submitted information, contact us so we can investigate and take appropriate action.
Although we provide property-tax assessment reduction services only in New York, people in other jurisdictions may be able to visit the public website. If our services or data practices expand, we will reassess and update this Policy as appropriate.
8. Third-Party Services
Third-party websites and services, including government, payment, electronic-signature, analytics, and advertising services, may have their own privacy notices and security practices. We are not responsible for a third party's independent practices. We may change service providers; if a change materially affects this Policy, we will update it.
9. Changes to This Policy
We may update this Policy to reflect changes in our Services, practices, or legal obligations. We will post the updated version and revise the effective date. We will provide additional notice when required by law or when a change materially alters how we use information already collected.
10. Contact Us
Privacy requests and questions may be sent to:
Cloud Ledger Solutions LLC d/b/a HomeField Tax
c/o Republic Registered Agent Services Inc.
54 State Street, Suite 804
Albany, New York 12207
Email: privacy@homefieldtax.com
This is a mailing address for privacy correspondence and legal notices. It is not represented as HomeField Tax's principal office or Nassau County business location.